Such communication is usually oral and may be covered even by simple glance, gesture or smile or silence. Similarly, B can have communication with A and C. Employee questions must have responses within an adequate time through the channel as well. Here in the picture, A tells some selected and trustworthy persons, B, C and D. The same applies to all the members of the group. Informal communication has less reliability as compare to formal communication. The question is, are they an appropriate method for that message? For example, information flowing from Interns through Associates and then through their Managers to the Board Members, would constitute an Upward Vertical Communication.
Purpose To exchange among various divisions or departments of an organization To maintain the relationships inside and outside of an organization Types Classified into two types: vertical, horizontal and diagonal No classification. Formal communication is one that passes through predefined channels of communication throughout the organization. Where formal communication fails to operate, grapevine or informal communication is used. Disadvantage Distortion due to long chain of communication. It, too, can transpire in emails or through phone conversations. They should involve the employees in decision-making, etc.
On such occasions, the superiors gather such information from their subordinates as may be difficult to get through formal communication. Gossip Chain: In Gossip Chain one person actively conveys information to other persons around him. An informal communication is efficient as individuals can talk about issues related to work, this also saves the time and cost of the association. The managers can collect information regarding the reaction of the workers, attitude of the employees of other departments, the intention of peer officers through such communication. Evaluation of employees: Sometimes it is necessary for the management to evaluate the attitudes of the employees. C again relays it to his selected persons, G, H and I.
Personal conversation and gossip; ii. The superior works as a hub of a wheel. Formal communication does not start when the messages are sent; it begins the second an employee begins their first day. Had we not been able to properly communicate, we would have lagged far behind. The same applies to all the members of the group.
Increase enthusiasm: Due to the very nature of informal communication it allows lower level employees to communicate freely with the top management. Mainly the communication can be of two types; verbal communication and non-verbal communication. Formal Communication Networks Traditionally, companies utilize formal communication networks to communicate with an organization. Many small businesses start as informal sole proprietorships and become more formal when they incorporate. Whereas informal communication can move freely in any direction.
This communication flows in the opposite direction as well. As compared to formal communication, informal communication has no proper classification, thus for the same reason, it freely travels in all directions. It defines the channel on which will be sent important messages. Flexibility: One of the major advantages of informal communication is flexibility. Right Mixture of Formal and Informal Communication : An appropriate mixture of formal and informal communication makes a business communication more effective. Grapevines are important to daily organization communication and can be used in a positive and negative manner.
It is not possible in the case of formal communication. However, business leaders should explain why these rules exist and why breaking them can impact the work environment of those around them. It takes the form of gossip; iv. Thus any rumor, whatever might be the source, was presumed to be originated from the unarranged telegraph lines or grapevine. Leaders can decrease this frustration by better assessing who needs to be involved in the decision-making process and utilizing an approach to get decisions to employees faster. It is created an ordered system for the superiors and subordinates, in order to keep each other informed constantly.
On the contrary, Informal communication refers to the form of communication which flows in every direction, i. This would be an example of decentralized communication. Informal business communication should complement formal networks. Examples of Mixed or Mismanaged Communication Perhaps the management never mingles with their team. This type of communication is entirely based on the informal or personal relations with someone and for the same reason is free from all kind of organizational formalities and conventional rules.
Limitations The defects or limitations of the informal communication are as under: 1 Unsystematic Communication: This communication is absolutely unsystematic and it is not necessary that information reaches the person concerned. The common examples of informal communication are face to face discussions and telephone calls. The spread of half true information or rumor is not congenial to the organizational health. In an organizational, business and formal environment, formal communication is described as the sending and receiving of official documents, letters, memos, reports, policy manuals, etc. One of the major drawbacks of formal communication is that it took too much time in case of passing out the problems that need an immediate solution.
Communication could be verbal — spoken or written, or non-verbal i. The subject-matter of this communication includes suggestions, reactions, reports, complaints, etc. In downward formal communication, messages are passed from a superior to a subordinate, for example from a manager to an employee. The goal is increased functionality that results in fewer customer service calls. The digital world has made communication arguably the most important skill set for both individuals and corporations. These, as they understand the downwards communication, can communicate their answers.